TYLER LOCKE
Learning Experience Designer | AI-Integrated E-Learning Developer | Instructional Technology Builder
Boynton Beach, FL | 561-506-4514 | tylerlockehd@gmail.com
Portfolio: builtbytl.dev | lockeprocess.base44.app | zareli.ai

PROFESSIONAL PROFILE
Portfolio-backed Learning & Development Specialist who has developed 4,000+ people and turns complex workflows into clean, interactive, classroom-ready learning experiences. Blends live facilitation, instructional design, AI-assisted development, HTML/CSS/JavaScript, Captivate, Articulate 360, Microsoft 365, SharePoint, Excel, and Power Automate to build training systems people actually use. Known for translating technical operations into visual assets, scenario practice, job aids, simulations, and learner tools that make new-hire and upskilling programs easier to teach, easier to retain, and easier to scale.

VALUE I BRING
- Interactive Development: Built large classroom files and training assets with HTML, CSS, JavaScript, AI-assisted workflows, Captivate, and Articulate 360.
- AI Integration: Uses AI as a production accelerator for drafting, prototyping, content cleanup, scenario generation, and learner-ready digital resources.
- SME Translation: Partners with leaders and SMEs to turn operational workflows into clear learning paths, job aids, classroom practice, and coaching language.
- Data + Iteration: Tracks readiness, attendance, scores, feedback, and training outcomes; uses the information to improve materials and learner support.

PROFESSIONAL EXPERIENCE

Learning & Development Specialist | NYU Langone Health
December 2022 - Present
- Design, facilitate, and continuously improve new-hire and upskilling programs across Hospital Billing, Patient Access, AR, and Customer Service environments.
- Created large, classroom-ready digital files using HTML, CSS, JavaScript, and AI-assisted development workflows to support training delivery, learner navigation, process reinforcement, and facilitator consistency.
- Develop and customize interactive learning content using Captivate and Articulate 360 experience, including knowledge checks, scenario practice, learner flows, and simulation-style activities.
- Translate complex healthcare billing and operational workflows into clear learning paths, visual walkthroughs, job aids, process guides, classroom activities, and performance support resources.
- Partner with SMEs, leadership, and department stakeholders to identify learner pain points, diagnose workflow gaps, and align content with real operational needs.
- Coach learner performance through live feedback, structured practice, targeted remediation, and hands-on classroom support in remote and instructor-led environments.
- Build Excel, SharePoint, Microsoft 365, and Power Automate tools to track scheduling, attendance, scores, learner readiness, training outcomes, and facilitator visibility.
- Use learner feedback, assessment trends, observation, and workflow changes to refresh content, simplify materials, and improve training consistency across classes.
- Maintain reusable training resources and content libraries with practical naming, version control, and clean organization so materials remain easy to update and deploy.

Call Center Representative | Fusion BPO Services
January 2022 - December 2022
- Delivered accurate, high-volume customer support while navigating multiple systems, policies, and performance expectations in real time.
- Ranked among top performers for sales achievements, productivity, accuracy, and efficient system navigation.

Mobile Expert | T-Mobile Express Stores
July 2021 - February 2022
- Explained technical products in plain language, matched solutions to customer needs, and exceeded sales targets through consultative product positioning.
- Strengthened customer education, retention, upselling, troubleshooting, and fast system-navigation skills in a retail technology environment.

Martial Arts Instructor | Karate Atlanta
February 2017 - May 2020
- Led up to 12 classes per day for groups of 5 to 30 learners, adapting instruction to different ages, confidence levels, and learning styles.
- Built early instructional leadership, classroom control, learner motivation, and feedback skills through high-volume teaching experience.

SELECTED LEARNING TECHNOLOGY PROJECTS

AI-Integrated Classroom File Builds | Learning Design / Portfolio Work (Current)
- Created large-scale classroom files and interactive learning resources using HTML, CSS, JavaScript, and AI-assisted production methods.
- Converted complex training needs into structured pages, visual flows, reusable content blocks, learner prompts, and instructor-ready resources.
- Used AI to accelerate ideation, formatting, draft cleanup, scenario building, and production of more polished learning assets while retaining human review and training judgment.

Training Operations Tooling | NYU Langone Health (Current)
- Built practical Excel, SharePoint, Microsoft 365, and Power Automate resources to reduce manual tracking, improve class visibility, and make training operations easier to manage.
- Organized training records, content, learner progress, scheduling data, and outcome tracking into cleaner tools for day-to-day L&D use.

TECHNICAL + LEARNING SKILLS
Instructional Design: Digital-first learning design; ADDIE/SAM/Agile-informed development; adult learning; scenario-based learning; microlearning; cognitive load awareness; curriculum mapping; needs analysis; learner coaching; assessment design.
E-Learning + Authoring: Captivate; Articulate 360; Rise/Storyline exposure; interactive modules; knowledge checks; simulation-style practice; classroom-ready digital assets; LMS systems; SCORM/xAPI concepts.
Web + AI Integration: HTML; CSS; JavaScript; AI-assisted learning development; prompt-supported drafting; reusable content systems; rapid prototyping; UX/UI-minded training design.
Tools + Operations: Microsoft 365; Excel; SharePoint; Power Automate; Webex facilitation; training trackers; content libraries; learner readiness reporting; process improvement; workflow optimization.
Collaboration: SME partnership; stakeholder communication; technical translation; virtual facilitation; classroom management; leadership; customer education; cross-functional problem solving.

EDUCATION + PROFESSIONAL DEVELOPMENT
Mill Creek High School | High School Diploma
Portfolio-backed development: AI-assisted learning design, web-based classroom file development, Captivate, Articulate 360, Microsoft 365 automation, and practical L&D process improvement.

RESUME POSITIONING NOTE
Built for roles that value portfolio-backed experience, technical creativity, AI-integrated learning design, and the ability to turn complicated work into usable training.